- Prices are subject to change without notice.
- Prices are inclusive of VAT @ 23%
- All prices are shown in Euros.
- Online payments processed securely by Worldnet. We don’t accept payment through PayPal. We don’t have access to credit/debit card numbers.
- All products are subject to availability. If a product is out-of-stock, you will be notified of this and we will do our best to re-order this product for you, offer you an alternative product or cancel your order.
- Sometimes the images shown on website may differ from the product ordered. We endeavour to keep the product images up-to-date.
- The vintage of a wine is subject to change. The alcohol volume of a product is subject to change.
- We cannot take responsibility for items purchased which are not suitable for a specific food allergy, diet etc. We would strongly advise you research a product to ensure it is suitable for you.
- If a product arrives to you damaged, please notify us immediately. If there are any other issues with your delivery, please contact us by email as soon as possible.
- We do not refund for products if the best before date is within 30 days of the date on the product.
- We don’t deliver outside of Ireland. We do deliver to Northern Ireland. Deliveries 2 – 5 working days.
- Your contact number is required for the courier and they will contact you should there be any issues with delivery, if they require directions or to arrange a time of delivery. If you are ordering as a gift to be delivered to a different address, please ensure to include their contact number.
- Please provide a valid Eircode/Postcode if possible.
- Please ensure your billing address and cardholder name matches the address which the card you are paying with is registered to. Please don’t enter the same address as delivery if it is not your card billing address.
- Please do not request items are left in porch/shed/garage etc as we can’t take responsibility for items going missing or getting damaged due to bad weather.
- We do not accept cash on delivery. Please do not email your card details for security reasons.
- Unfortunately due to glass items being sent by courier, breakages can occur from time to time. We package orders as best we can to avoid this happening. If anything in your order has been damaged, please let us know straight away. Take a photo of damaged item(s) and email it to us.
Cancellations/Returns & Refunds Policy:
- You can cancel your order, but this must be done by EMAIL within 4 hours of ordering. Please note, if we have already dispatched your order we cannot cancel your order while it is in transit with the courier.
- If you are unhappy with your order, please notify us within 7 days after the order is delivered.
- Unfortunately due to glass items being sent by courier, breakages can occur from time to time. We package orders as best we can to avoid this happening. If anything in your order has been damaged, please let us know straight away. Take a photo of damaged item(s) and email it to us.
- If you decide you want to return the order, you must do so within 14 days. During this time you are responsible for keeping the goods you bought safe and in good condition. You must pay the cost of returning the items and you must package them appropriately. We do not refund the delivery charge. If items are wrapped in plastic or come in a wrapped multi-pack for example, please don’t tear open or remove packaging unless you are sure you are keeping the product.
- Orders must be returned in the original packaging and in good condition for a refund to be granted (If packaging is torn open we cannot re-sell). Refunds will be processed within 14 days of receiving the product(s).
- We do not refund for items being returned until the items have been received back to our store.
- Refunds which are made on the same day as an order will usually show as a ‘pending payment’ or a shadow payment on your account and will clear within 7 working days (dependent on issuing banks).
- Once a refund has been put through by us it can take up to 10 working days to show on your account. This is out of our control and due to your bank. We are unable to advise why it hasn’t shown in your account. You will need to contact your bank for further information.
Please note, any refunds which were put through the same day as your order was placed are known as a ‘reversal payment’ or a ‘void’ and may show as a shadow or pending payment on your account (depending on banks). This will be reversed by your bank and may disappear from your account, rather than show as a refund. If you have any concerns, you will need to contact your bank.is.