Do you deliver all over Ireland?
Yes, we deliver all over Ireland (this includes Northern Ireland).
If delivery is for the North of Ireland, please change region in dropdown menu to ‘Northern Ireland’ at checkout.
Do you deliver outside of Ireland?
No, we do not deliver outside of the island of Ireland. We don’t deliver to the UK. Deliveries are within Ireland only.
How much is delivery?
Delivery is a flat rate of €10.00 and all deliveries are made by a courier company.
How long does delivery take?
Deliveries take between 2 – 5 working days after dispatch. Deliveries are made Monday – Friday. No deliveries are made at weekends or bank/public holidays. Please order in advance if you need an order for a specific day or event, to allow for any delays etc. During busy periods (such as Christmas) dispatch times will be delayed. Please note, we can’t guarantee delivery for a specific day or time. Orders received after 1pm will be dispatched the next working day.
Online orders for Tralee town will be delivered same day. Please note, orders placed after 9.45pm for Tralee delivery, won’t be delivered until the next day.
Can I collect from shop?
Yes, we offer a click and collect service. You can order online for free collection from our shop in Tralee. Collection is only from our shop in Tralee, we don’t have any other stores or collection points around the country. Please only use this option if you or someone you know can collect the order. You can collect your order on a day that suits you, we don’t have a time-limit on collections.
Please note you must wait for an email to confirm that your order is ready for collection. Please do not come to collect the order unless you have received this notification. Your order may not be ready to collect on the same day. Orders are subject to availability. If we are out of stock of an item or short in quantities we will notify you.
When you are notified that your order is ready to be collected, you will receive an email to confirm this. Please bring your order number with you for collection. Our opening hours are 10.30am – 10pm Monday – Saturday and 12.30pm – 10pm Sunday. Please note, ID may be requested in-store to confirm person collecting order is over 18.
Can I order a gift for somebody?
Yes, you can have your order delivered to another address. If you don’t live in Ireland, you can still place an order for delivery in Ireland. You can also add a note to your order at checkout and we will include it with the order. Please ensure you enter the phone number of the person you are sending the order to in the delivery section and not your own number. Please ensure you have the correct delivery details for the recipient, including their full name and an Eircode. Please note, we are unable to gift-wrap items.
Is there a minimum order required?
No, we don’t require a minimum order. However, if you do need a large quantity of a product, we would advise contacting us by phone or email before ordering to ensure we have enough stock. We are not a wholesaler, therefore we may not have large quantities in stock. If you need a bulk order there may be a longer lead time for delivery as we may need to order in the quantity you require.
Can you give discounts on orders?
No, we are unable to discount orders. Prices are as stated on product. Bulk discounts cannot be given due to alcohol legislation: The Public Health (Alcohol) Act 2018 (Sale and Supply of Alcohol Products) Regulations 2020 (S.I. No. 4 of 2020) came into force on 11 January 2021. This prohibits the award of, or use of bonus or loyalty card points in relation to the sale of alcohol products, the sale and advertisement of alcohol products at a reduced price or free of charge when sold with one or more alcohol products or another product or service, the sale and advertisement of alcohol products at a reduced price for a period of three days or less.
Can you deliver orders for a specific day?
We are unable to guarantee delivery for a specific day (or time) as deliveries are made by a courier company and they do not allow for special requests such as this. However, if you are ordering for a local delivery in Tralee we can arrange for a specific day. Please make note of this when ordering in the checkout section.
Can I add to my order?
Once you have placed your order online we can’t add to it after. We don’t have access to your card details as they are encrypted. You will need to place an additional order if you require anything else.
Why is my order delayed?
We aim to have your order delivered within 2 – 5 working days, but unfortunately delays can occur with couriers, especially at peak times such as Christmas. Please EMAIL us with your order number and we will do our best to track it with the courier. We appreciate your patience and understanding.
Can I cancel my order?
You can cancel your order within 4 hours of placing it. You must email us to cancel. Please ensure to include your order number. Sometimes the order may have been packed and dispatched in that time, therefore we will not be able to cancel it. We are unable to cancel an order once it has been dispatched and in transit with the courier.
Once we cancel your order it will be refunded in full. Please note it may take between 7 – 10 working days for your refund to appear in your account. This is due to issuing banks and out of our control.
Can I return my order?
If you decide you want to return the order you must EMAIL us immediately to notify us and you must return the items within 14 days. During this time you are responsible for keeping the goods you bought safe and in good condition. You must pay the cost of returning the items and you must package them appropriately. Orders must be returned in the original packaging and in good condition for the refund to be granted. Refunds will be processed within 14 days of receiving the product(s). Please see our terms & conditions on the Ordering and delivery page.
Where is my refund?
Once a refund has been put through by us it can take up to 10 working days to show on your account. This is out of our control and due to your bank. We are unable to advise why it hasn’t shown in your account. You will need to contact your bank for further information.
Please note, any refunds which were put through the same day as your order was placed are known as a ‘reversal payment’ or a ‘void’ and may show as a shadow or pending payment on your account (depending on banks). This will be reversed by your bank and may disappear from your account, rather than show as a refund. If you have any concerns, you will need to contact your bank.
Do I need to set up an account?
No you don’t need to set up an account, you can order as a ‘guest’.
I didn’t receive an order confirmation email:
You may have made a spelling mistake when entering your email during checkout. Just email us with your name and we will update our system with your correct email and re-send the order confirmation details. Also, make sure you have checked your spam folder. If you are still unable to find your order confirmation, please let us know by email and we will resend it.
Why did I only receive part of my order?
If you ordered a large amount of stock, then the order will be split into more than one case due to weight restrictions with the courier. If you didn’t receive all your order, it may have been separated in the courier depot and will be delivered separately. Please contact us by email and we will check with the courier.
What happens if my order is damaged on delivery?
If your order arrives damaged in any way, please let us know ASAP by Email. Please attach photos of damaged stock and we will arrange for a replacement item to be sent or issue a refund.
There are items missing from my order:
If there is anything missing from your order, or anything is incorrect, please contact us by Email immediately and let us know. We will organise a replacement or issue a refund.
Can I pay by PayPal?
No, we don’t have a PayPal option on our website. Payments are by debit or credit card only. Payments are processed securely by Worldnet.
Why was my card declined?
We are unable to advise as to why your card has been declined. Please contact your bank or card provider for more information. Please ensure your 3 step authentication security has been set up correctly on your banking. Please contact your bank for further information.
What happens if I get an error message?
If you receive an error message or any technical issues, please email us to inform us by email. Please ensure you include details of the error and if possible send us a screenshot. We will pass on the issues to our web developer to look into.
Can you provide me with a VAT invoice?
You will receive an invoice copy of your order by email which shows the VAT. This will suffice for your VAT/accounting purposes. If you need another copy of this, please email us and we can resend it. We are unable to send manual VAT invoices.
Who do I contact with any queries?
Please EMAIL us regarding your order or with any queries. Please don’t phone the shop regarding orders as staff don’t have access to the online order information. All online orders will be dealt with by email and we will respond as quickly as possible. Please ensure you include your order number.