Where do you deliver to in Ireland
We deliver all over the Republic of Ireland, including Northern Ireland.
If ordering for delivery to Northern Ireland, please change your country/region to Northern Ireland at the checkout (this will update delivery charges).
Do you deliver outside of Ireland?
No, we do not deliver outside of Ireland. Any orders placed for outside of Ireland will be cancelled & refunded.
How much is delivery?
The delivery, packaging & processing charges are:
Republic of Ireland from €12.00. Please note, orders which go over 15kg in weight will incur extra delivery charges.
Northern Ireland from €20.00.
Deliveries are currently made by DHL Couriers.
How long does delivery take?
Deliveries take between 2 – 3 working days after dispatch. Deliveries are made Monday – Friday. No deliveries are made at weekends or bank/public holidays. Please order in advance if you need an order for a specific day or event, to allow for any delays etc. During busy periods (such as Christmas) dispatch times will be delayed. Please note, we can’t guarantee delivery for a specific day or time. We aim to dispatch orders within 1 working day.
Online orders for Tralee town will be delivered same day. Please note, orders placed close to or after 9.30pm for Tralee delivery, may not be delivered until the next day as we get quite busy before closing time and may not see the order. Please order earlier in evening if you require a delivery before 10pm. If your delivery is outside the Tralee town radius, we will contact you.
Can I collect from shop?
Yes, we offer a click and collect service. You can order online for free collection from our shop in Tralee. Collection is only from our shop in Tralee, we don’t have any other stores or collection points around the country. Please only use this option if you or someone you know can collect the order. You can collect your order on a day that suits you, we don’t have a time-limit on collections.
Please note you must wait for an email to confirm that your order is ready for collection. Please do not come to collect the order unless you have received this notification. Your order may not be ready to collect on the same day. Orders are subject to availability. If we are out of stock of an item or short in quantities we will notify you.
When you are notified that your order is ready to be collected, you will receive an email to confirm this. Please bring your order number with you for collection. Our opening hours are 10.30am – 10pm Monday – Saturday and 12.30pm – 10pm Sunday. Please note, ID may be requested in-store to confirm person collecting order is over 18.
Can I order a gift for somebody?
Yes, you can have your order delivered to another address. If you don’t live in Ireland, you can still place an order for delivery in Ireland. You can also add a note to your order at checkout and we will include it with the order. Please ensure you enter the phone number of the person you are sending the order to in the delivery section and not your own number. Please ensure you have the correct delivery details for the recipient, including their full name and an Eircode. Please note, we are unable to gift-wrap items.
Is there a minimum order required?
No, we don’t require a minimum order. However, if you do need a large quantity of a product, we would advise contacting us by phone or email before ordering to ensure we have enough stock. We are not a wholesaler, therefore we may not have large quantities in stock. If you need a bulk order there may be a longer lead time for delivery as we may need to order in the quantity you require. Unfortunately it may not always be possible to fulfil a bulk order. Please note, orders which go over 15kg in weight will incur extra delivery charges.
Can you deliver orders for a specific day?
We are unable to guarantee delivery for a specific day (or time) as deliveries are made by a courier company and they do not allow for special requests such as this. However, if you are ordering for a local delivery in Tralee we can arrange for a specific day. Please make note of this when ordering in the checkout section.
Can I add to my order?
Once you have placed your order online we can’t add to it after. We don’t have access to your card details as they are encrypted. You will need to place an additional order if you require anything else.
Why is my order delayed?
We aim to have your order delivered within 2 – 3 working days, but unfortunately delays can occur with couriers which are out of our control (especially at peak times such as Christmas). Please EMAIL us with your order number and we will do our best to track it with the courier. If you receive an email to say your order was delivered but you don’t have it, please ensure you check around the property and with neighbours before contacting us. We appreciate your patience and understanding.
Can I cancel my order?
You can cancel your order within 4 hours of placing it. You must email us to cancel. Please ensure to include your order number. Sometimes the order may have been packed and dispatched in that time, therefore we will not be able to cancel it. We are unable to cancel an order once it has been dispatched and in transit with the courier.
Once we cancel your order it will be refunded in full.
Can I return my order?
If you decide you want to return the order you must EMAIL us immediately to notify us and you must return the items within 14 days. During this time you are responsible for keeping the goods you bought safe and in good condition. You must pay the cost of returning the items and you must package them appropriately. Orders must be returned in the original packaging and in good condition for the refund to be granted. Refunds will be processed within 14 days of receiving the product(s). We will only refund for what has been returned, we do not refund the delivery charge. Please see our terms & conditions on the Ordering and delivery page.
Where is my refund?
Once a refund has been put through by us it can take up to 10 working days to show on your account. This is out of our control and due to your bank. We are unable to advise why it hasn’t shown in your account. You will need to contact your bank for further information.
Please note, any refunds which were put through the same day as your order was placed are known as a ‘reversal payment’ or a ‘void’ and may show as a shadow or pending payment on your account (depending on banks). This will be reversed by your bank and may disappear from your account, rather than show as a refund. If you have any concerns, you will need to contact your bank.
Do I need to set up an account?
No you don’t need to set up an account, you can order as a ‘guest’.
I didn’t receive an order confirmation email:
You may have made a spelling mistake when entering your email during checkout. Just email us with your name and we will update our system with your correct email and re-send the order confirmation details. Also, make sure you have checked your spam folder. If you are still unable to find your order confirmation, please let us know by email and we will resend it.
Why did I only receive part of my order?
If you ordered a large amount of stock, then the order will be split into more than one case due to weight restrictions with the courier. If you didn’t receive all your order, it may have been separated in the courier depot and will be delivered separately. Please contact us by email and we will check with the courier.
What happens if my order is damaged on delivery?
If your order arrives damaged in any way, please let us know immediately (or within 7 days) by Email. Please attach photos of damaged stock and we will arrange for a replacement item to be sent or issue a refund.
There are items missing from my order:
If there is anything missing from your order, anything is incorrect or there are any issues with it, please contact us by Email immediately (or within 7 days) and let us know. We will organise a replacement or issue a refund.
Why was my card declined?
We are unable to advise as to why your card has been declined. Please contact your bank or card provider for more information. Please ensure your 3 step authentication security has been set up correctly on your banking. Please contact your bank for further information.
What happens if I get an error message?
If you receive an error message or any technical issues, please email us to inform us by email. Please ensure you include details of the error and if possible send us a screenshot. We will pass on the issues to our web developer to look into.
Can you provide me with a VAT invoice?
You will receive an invoice copy of your order by email which shows the VAT. This will suffice for your VAT/accounting purposes. If you need another copy of this, please email us and we can resend it. We are unable to send manual VAT invoices.
Who do I contact with any queries?
Please EMAIL us regarding your order or with any queries. Please don’t phone the shop regarding orders as staff don’t have access to the online order information. All online orders will be dealt with by email and we will respond as quickly as possible. Please ensure you include your order number.