Frequently Asked Questions

Do you deliver all over Ireland?
Yes, we deliver all over Ireland, all 32 counties (this includes Northern Ireland).

Do you deliver outside of Ireland?
No, we currently do not deliver outside of the island of Ireland.

How much is delivery?
Delivery is a flat rate of €9.00 and all deliveries are made by a courier company.

How long does delivery take?
Deliveries take up to 2 – 3 working days after dispatch. Deliveries are made Monday – Friday. No nationwide deliveries are made at weekends or bank holidays. Please note, we can’t guarantee delivery for a specific day or time. Please order in advance if you need an order for a specific day to allow for any delays etc. During busy periods such as Christmas, dispatch times will be delayed.

Can I order a gift for somebody?
Yes, you can have your order delivered to another address. If you don’t live in Ireland, you can still place an order for delivery in Ireland. You can also add a note to your order at checkout and we will include it with the order. Please ensure you enter the phone number of the person you are sending the order to in the delivery section and not your own number. Please ensure you have the correct delivery details for the recipient.

Is there a minimum order required?
No, we don’t require a minimum order. However, if you do need a large quantity of a product, we would advise contacting us by phone or email before ordering to ensure we have enough stock. We are not a wholesaler, therefore we may not have large quantities in stock. If you need a bulk order there may be a longer lead time for delivery as we may need to order in the quantity you require.

Can I add to my order?
Once you have placed your order online we can’t add to it after. We don’t have access to your card details as they are encrypted. You will need to place an additional order if you require anything else.

Can I pay by PayPal?
No, we don’t have a PayPal option on our website. Payments are by debit or credit card only. Payments are processed securely by Worldnet.

Can I click and collect?
We don’t have a click and collect option, however you can collect your order instore if you wish, but you will still be charged the delivery fee as this is automatic on the website. Please let us know if you prefer to collect your order instead of delivering it. You can make a note of this in the checkout form. 

Can you deliver orders for a specific day?
We are unable to guarantee delivery for a specific day (or time) as deliveries are made by a courier company and they do not allow for special requests such as this. However, if you are ordering for a local delivery in Tralee we can arrange for a specific day. Please make note of this when ordering in the checkout section.

Can I cancel my order?
Yes, you can cancel your order within 2 hours of placing it. You must email us to cancel. Please ensure to include your order number.
Please note, we are unable to cancel an order once it has been dispatched and in transit with the courier.
Once we cancel your order it will be refunded in full. Please note it may take between 7 – 10 working days for your refund to appear in your account. This is due to issuing banks and out of our control.

Can I return my order?
If you decide you want to return the order you must email us to notify us and you must return the items within 14 days. During this time you are responsible for keeping the goods you bought safe and in good condition. You must pay the cost of returning the items and you must package them appropriately. Orders must be returned in the original packaging and in good condition for the refund to be granted. Refunds will be processed within 14 days of receiving the product(s). Please see our terms & conditions on the Ordering and delivery page.

What happens if I get an error message?
If you receive an error message or any technical issues, please email us to inform us by email. Please ensure you include details of the error and if possible send us a screenshot. We will pass on the issues to our web developer to look into.

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